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Renovo Help Center
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  1. Renovo Help Center
  2. IT Support

IT Support

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The damage caused by the issue increases rapidly. Work that cannot be completed by staff is highly time sensitive."},{"type":"hardBreak"},{"type":"text","text":"High:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#ffc400"}}]},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"Quick response needed. The damage caused by the issue increases considerably over time. The issue is causing major delays to business-critical processes."},{"type":"hardBreak"},{"type":"text","text":"Medium:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#36b37e"}}]},{"type":"text","text":" Respond as soon as possible. The damage caused by the issue increases over time. The issue is causing slight delays or making daily tasks more difficult."},{"type":"hardBreak"},{"type":"text","text":"Low: ","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"type":"text","text":"Response is not critical. The damage caused by the issue only marginally increases over time. Work that cannot be completed by staff is not time sensitive."}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":95},"layout":"default","localId":"c4aa4d0c-aed2-42b2-86ab-bac43c093299"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":98},"layout":"default","localId":"4cc2d449-1a6f-4930-956b-dccb2047d28e"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"heading","attrs":{"level":5,"localId":"00a9e0ab-be9a-4aca-a629-330f76f1fdab"},"content":[{"type":"text","text":"Extensive / Widespread:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"I Can't Work Until Resolved And Affects My Entire Team/Location. No Workaround in place."},{"type":"hardBreak"},{"type":"text","text":"Significant / Large:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#ffc400"}}]},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"Significant impact to the business. Affects large functionality or significant data. Issue has a workaround, but is not obvious and is overly difficult leading to a major inefficiency. "},{"type":"hardBreak"},{"type":"text","text":"Moderate / Limited:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#36b37e"}}]},{"type":"text","text":" The reported issue affects limited functionality or non-critical data. It has a moderate to easy workaround. "},{"type":"hardBreak"},{"type":"text","text":"Minor / Localized:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#4c9aff"}}]},{"type":"text","text":"Business can function, minimal or no impact. The reported issue does not affect functionality or data. It does not require a work around. It does not impact productivity or efficiency. It is merely an inconvenience."}]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"a1d52a18-7ec9-4405-ba6a-32ff93930c3b"},"content":[{"type":"text","text":"Fix Account Access"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"0688d57e-6235-4e5f-9afb-c5c8fb30985d"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":34},"layout":"default","localId":"ab9b6882-0aa7-4ba4-a4d7-f89c924f589c"}},{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"30b4c6ff-4000-491c-9c5e-49d17389a2ef"},"content":[{"type":"text","text":"Hardware 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Issues"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"69e835f6-8029-4a43-a115-a53a14c6d2be"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":56},"layout":"default","localId":"53520806-a6d4-44d5-9f89-0ae6aaedcace"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":58},"layout":"default","localId":"36181196-dfb6-4cca-92ac-4cc45dde0492"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":59},"layout":"default","localId":"82c56f36-d06b-4ee7-8cd8-9df35c939c30"}}]}]}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":61},"layout":"default","localId":"283ec3d8-cb1a-4610-9099-248684c4aa89"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[]}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"6240a84c-8b03-484b-a092-6cf3cdf4390b"},"content":[{"type":"text","text":"Accounting 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